APPLICATION MAINTENANCE & SUPPORT COMPANY

Application Maintenance and Support That Keeps Business Systems Reliable

Monitoring, Security, Backups, Bug Fixing, Performance, Updates, Integrations and Ongoing Improvements

Media Tigers provides ongoing maintenance and support for WordPress websites, WooCommerce stores, CRM and ERP systems, custom web applications, mobile apps, APIs, automation workflows and connected business platforms.

Our support approach focuses on stability, security, backups, performance, issue resolution, updates, monitoring and planned enhancements so your digital systems continue to support daily operations.

Protect Stability Improve Continuously

Monitor • Secure • Backup • Fix • Optimise • Improve

Preventive maintenance
Issue investigation and bug fixing
Security and backup checks
Performance optimisation
API and automation monitoring
Planned feature improvements

ONGOING DIGITAL SYSTEM CARE

Maintenance Is Part of the Application Lifecycle

Websites and applications depend on hosting, frameworks, plugins, operating systems, APIs, databases, credentials and third-party services that change over time. Regular maintenance reduces avoidable downtime and helps systems remain secure and usable.

CORE MAINTENANCE & SUPPORT SERVICES

Support for Websites, Applications, APIs and Automation

Application Maintenance

Ongoing support for custom web applications, portals, CRM, ERP and internal platforms.

WordPress Care

Updates, backups, security, performance and issue resolution for WordPress websites.

Monitoring & Alerts

Watch uptime, errors, integrations, backups, security events and scheduled processes.

Bug Fixing & Support

Investigate production issues, reproduce errors, correct defects and document resolutions.

Enhancements & Upgrades

Plan small improvements, new reports, integrations, workflows and feature releases.

MAINTENANCE & SUPPORT MODULE 01

Custom Web Application Maintenance

Maintain business applications, customer portals, admin panels, CRM, ERP and reporting platforms after deployment.

Core Capabilities

Application monitoring
Bug investigation
Code corrections
Framework updates
Dependency updates
Database maintenance
User-support issues
Performance review
Security fixes
Minor enhancements

MAINTENANCE & SUPPORT MODULE 02

WordPress Website Maintenance

Keep WordPress websites updated, backed up, secure and functioning across content, forms, plugins and themes.

Core Capabilities

WordPress core updates
Plugin updates
Theme updates
Backup verification
Form testing
Broken-link checks
Spam protection
Security scans
Database cleanup
Content-support requests

MAINTENANCE & SUPPORT MODULE 03

WooCommerce Store Maintenance

Maintain product, checkout, payment, shipping, order and customer workflows for online stores.

Core Capabilities

WooCommerce updates
Product support
Checkout testing
Payment monitoring
Shipping integration checks
Order issue support
Coupon testing
Email notification checks
Performance optimisation
Security updates

MAINTENANCE & SUPPORT MODULE 04

Mobile Application Maintenance

Support Android, iOS, Flutter and React Native applications through bug fixes, compatibility updates and controlled releases.

Core Capabilities

Crash review
Bug fixing
Android compatibility
iOS compatibility
API support
Push-notification checks
Store-build support
Performance review
Security updates
Feature enhancements

MAINTENANCE & SUPPORT MODULE 05

CRM and ERP Support

Maintain custom CRM, ERP, lead-management, HR, inventory, sales and business workflow systems.

Core Capabilities

User and role support
Workflow corrections
Report changes
Import support
Data-validation fixes
Dashboard updates
Branch configuration
Notification support
API maintenance
Module enhancements

MAINTENANCE & SUPPORT MODULE 06

API Integration Maintenance

Monitor and maintain integrations affected by credentials, provider updates, field changes, limits and failed events.

Core Capabilities

API monitoring
Credential renewal
Webhook checks
Field-mapping updates
Rate-limit review
Retry-queue review
Failure alerts
Provider-version changes
Security updates
New endpoint support

MAINTENANCE & SUPPORT MODULE 07

Workflow Automation Maintenance

Maintain Make.com, n8n, CRM workflows, notifications and scheduled automations.

Core Capabilities

Execution monitoring
Failure review
Credential updates
Scenario corrections
Field-mapping changes
New filters and rules
Retry handling
Cost and usage review
Workflow documentation
New automation requests

MAINTENANCE & SUPPORT MODULE 08

AI Application Monitoring

Support AI assistants, document intelligence, proposal tools and AI-assisted workflows through regular quality review.

Core Capabilities

Usage monitoring
Prompt updates
Knowledge-source updates
Response-quality review
Model-provider changes
Cost monitoring
Integration support
Fallback handling
Security review
Feature improvements

MAINTENANCE & SUPPORT MODULE 09

Database Maintenance and Support

Maintain data quality, performance, backups and reliability for application databases.

Core Capabilities

Database backup
Backup restore checks
Query review
Index optimisation
Data cleanup
Storage monitoring
Import correction
Data-validation support
Migration assistance
Access review

MAINTENANCE & SUPPORT MODULE 10

Application Security Maintenance

Review updates, access, logs, dependencies and common exposure points as part of an ongoing support process.

Core Capabilities

Security updates
Access review
Administrator review
Malware scanning
Dependency checks
File-permission review
Login protection
Audit-log review
SSL checks
Security incident assistance

MAINTENANCE & SUPPORT MODULE 11

Backup and Recovery Support

Maintain practical backup routines and recovery readiness for websites, applications, files and databases.

Core Capabilities

Scheduled backups
Database backups
File backups
Off-site backup options
Backup completion checks
Retention review
Restore testing
Recovery documentation
Emergency restoration
Backup alerts

MAINTENANCE & SUPPORT MODULE 12

Uptime and Application Monitoring

Monitor websites, application endpoints, scheduled jobs and important integrations for availability and failures.

Core Capabilities

Website uptime checks
Application endpoint checks
SSL-expiry alerts
Scheduled-job checks
API health checks
Backup alerts
Error-log review
Performance alerts
Notification routing
Incident history

MAINTENANCE & SUPPORT MODULE 13

Performance Optimisation

Improve page speed, application response time, database queries, assets and infrastructure usage.

Core Capabilities

Page-speed review
Caching
Image optimisation
Database optimisation
Slow-query review
API-response review
Asset optimisation
Server-resource review
Mobile performance
Performance reports

MAINTENANCE & SUPPORT MODULE 14

Bug Fixing and Incident Resolution

Investigate and correct issues affecting users, transactions, forms, payments, reports and workflows.

Core Capabilities

Issue intake
Severity classification
Error reproduction
Log review
Root-cause analysis
Bug correction
Regression testing
Production deployment
Resolution notes
Post-incident review

MAINTENANCE & SUPPORT MODULE 15

Browser and Device Compatibility Support

Review and correct layout or behaviour issues across supported browsers, screen sizes and mobile devices.

Core Capabilities

Chrome testing
Safari testing
Edge testing
Firefox testing
Responsive-layout fixes
Mobile-form fixes
Tablet testing
Operating-system compatibility
Accessibility corrections
Regression checks

MAINTENANCE & SUPPORT MODULE 16

Hosting and Server Coordination

Support application hosting, DNS, SSL, server resources and deployment coordination with hosting providers.

Core Capabilities

Hosting review
DNS support
SSL configuration
Server-space monitoring
PHP or runtime updates
Database-service review
Deployment support
Staging environment
Log access
Hosting-provider coordination

MAINTENANCE & SUPPORT MODULE 17

Reporting and Dashboard Support

Maintain reports, filters, exports, formulas, KPIs and management dashboards as business needs change.

Core Capabilities

Report corrections
New filters
Formula updates
Dashboard changes
Excel export support
PDF export support
Role-based visibility
Branch reports
Scheduled reports
Data reconciliation

MAINTENANCE & SUPPORT MODULE 18

Content and Administrative Support

Assist with controlled website and application content changes that do not require a full development project.

Core Capabilities

Page-content updates
Image changes
Banner changes
Contact updates
Form-field changes
User-account support
Product updates
Basic SEO fields
Document uploads
Admin guidance

MAINTENANCE & SUPPORT MODULE 19

Planned Enhancements and Minor Releases

Deliver small features and workflow improvements through a controlled change and testing process.

Core Capabilities

Requirement review
Impact assessment
Estimate and approval
Development
Staging deployment
User testing
Production release
Release notes
Rollback planning
Post-release checks

MAINTENANCE & SUPPORT MODULE 20

Emergency Support and Recovery

Provide structured assistance for urgent issues according to support availability, severity and the selected service plan.

Core Capabilities

Severity assessment
Emergency triage
Access coordination
Backup review
Temporary workaround
Critical bug fix
Service restoration
Security containment
Stakeholder updates
Incident report

SUPPORT ENGAGEMENT OPTIONS

Choose a Support Model Based on Business Criticality

Monthly Retainer

Reserved monthly support time for monitoring, fixes, updates, small changes and reporting.

Annual Maintenance Contract

Defined maintenance scope, service process and recurring support for a fixed period.

Support Hours Bank

Prepaid support hours that can be used for approved maintenance and enhancement requests.

Project-Based Support

Separate estimate for a defined repair, migration, optimisation or enhancement requirement.

Emergency Assistance

Urgent investigation subject to access, availability, severity and commercial approval.

Dedicated Support Plan

Custom support coverage for critical business applications, multiple environments or larger teams.

SUPPORT REQUEST MANAGEMENT

A Clear Process for Issues, Changes and Approvals

Support works better when every request includes the affected system, user, expected behaviour, actual problem, screenshots, urgency and business impact.

Recommended Request Details

Application or website name
Page, module or feature
User and role affected
Expected behaviour
Actual result
Steps to reproduce
Screenshot or screen recording
Date and time
Business impact
Urgency and deadline

ISSUE PRIORITY FRAMEWORK

Classify Support Requests by Business Impact

Response and resolution depend on the selected support plan, confirmed severity, access, reproducibility, third-party dependencies and technical complexity.

Critical

Production unavailable, severe security concern or major transaction failure affecting many users.

High

Important feature unavailable with significant operational impact and no practical workaround.

Normal

Limited defect, report issue, user problem or small change with a workable alternative.

Planned

Enhancement, content update, optimisation, new report or non-urgent improvement.

MAINTENANCE & SUPPORT PROCESS

A Structured Approach to Ongoing Application Care

System Onboarding

Review application scope, hosting, environments, credentials, dependencies, documentation and current risks.

Health Assessment

Check updates, backups, security, performance, logs, integrations and known issues.

Support Plan

Define included systems, request channels, service hours, exclusions, priorities and reporting.

Monitoring & Maintenance

Perform scheduled checks, updates, backups, testing and preventive work.

Issue Resolution

Classify, investigate, fix, test, release and document approved support requests.

Review & Improvement

Report completed work, recurring issues, risks, usage and recommended enhancements.

BUSINESS BENEFITS

Why Ongoing Maintenance Matters

Reduced Downtime Risk

Regular checks and early issue detection reduce avoidable failures and extended disruption.

Better Security Posture

Updates, access review, backups and monitoring reduce common maintenance-related exposure.

Faster Issue Resolution

Known systems, documentation and a support process improve investigation efficiency.

Predictable Support

Defined scope, priorities and request channels provide better visibility for clients and teams.

Improved Performance

Regular optimisation helps maintain page speed, response time and database efficiency.

Controlled Improvements

Small features and changes can be planned, tested and released without destabilising production.

SYSTEMS WE SUPPORT

Maintenance Across Your Digital Business Ecosystem

WordPress & WooCommerce

Corporate websites, landing pages, stores, memberships, LMS and custom WordPress solutions.

Custom Web Applications

Laravel, PHP, Node.js, React, Vue, .NET and other supported business applications.

CRM & ERP Systems

Lead management, HR, inventory, sales, compliance, reports and multi-branch applications.

Mobile Applications

Android, iOS, Flutter and React Native apps with backend and API support.

Automation & Integrations

Make.com, n8n, Zoho, WhatsApp, email, payments, APIs and scheduled workflows.

Dashboards & Portals

Customer portals, booking systems, management dashboards, calculators and reporting tools.

WHY CHOOSE MEDIA TIGERS?

Maintenance Support with Website, Application and Automation Expertise

Business and Technical Understanding

We consider the operational impact of issues, not only the visible technical symptom.

Broad Platform Experience

Support can cover WordPress, applications, CRM, ERP, APIs, automation and hosting coordination.

Preventive Approach

Monitoring, updates, backups and reviews help identify problems before they become larger incidents.

Controlled Change Process

Fixes and improvements can be reviewed, tested and released through staging where appropriate.

Transparent Reporting

Completed work, open issues, risks and recommendations can be summarised regularly.

Long-Term Partnership

Maintenance can continue as the website, application and business workflow evolve.

MAINTENANCE & SUPPORT ENQUIRY

Tell Us What Needs Ongoing Support

Share the website or application, technology, hosting, current issues, critical modules, expected support level, start date and budget. We will review the environment and suggest a suitable support model.

Recommended Enquiry Fields

Name
Company name
Email
Mobile number
Website or application URL
Application type and technology
Hosting provider
Current support arrangement
Known issues
Required maintenance services
Business-critical modules
Expected support hours
Preferred support model
Access and documentation availability
Expected start date
Monthly or annual budget
Issue report or screenshot upload

FREQUENTLY ASKED QUESTIONS

Common Questions About Maintenance and Support

What is included in application maintenance?

The exact scope depends on the plan. It can include monitoring, updates, backups, bug fixing, security, performance, integrations, reports and minor enhancements.

Do you maintain websites developed by another company?

Yes, after a technical review of the code, hosting, licences, documentation, access, security and current condition.

Do you provide WordPress annual maintenance?

Yes. WordPress support can include core, plugin and theme updates, backups, security checks, forms, performance and content-support requests.

Can you guarantee zero downtime?

No system can be guaranteed to have zero downtime. Monitoring, backups, preventive maintenance and incident procedures help reduce risk and recovery time.

How are urgent issues handled?

Urgent issues are assessed by severity, business impact, access, reproducibility, selected support coverage and technical dependencies.

Are new features included in maintenance?

Minor approved changes may be included within available support hours. Larger features normally require a separate estimate and development plan.

Do you provide reports for completed support work?

Yes. Reports can summarise completed tasks, updates, incidents, pending issues, usage and recommendations according to the plan.

Can you support APIs and automation workflows?

Yes. Support can cover API credentials, webhooks, mapping, failed events, Make.com, n8n, CRM workflows and scheduled automation.

KEEP YOUR DIGITAL SYSTEMS RELIABLE

Protect Your Website, Application and Business Workflows with Ongoing Support

Whether you need WordPress maintenance, custom application support, API monitoring, CRM assistance, workflow maintenance, performance optimisation or emergency issue resolution, Media Tigers can help you establish a practical support plan.