CRM & ERP SOLUTIONS COMPANY
Custom CRM and ERP Solutions for Growing Businesses
Manage Leads, Customers, Employees, Inventory, Sales, Finance and Operations in One Connected Platform
Media Tigers develops custom CRM and ERP applications that centralise business information, automate workflows, improve follow-up, control operations and provide management visibility.
From lead capture and sales pipelines to HR, attendance, payroll, inventory, purchase, invoicing, branches, reports and integrations, we build systems around the way your organisation works.
One Platform. Better Control.
Leads • Sales • HR • Inventory • Finance • Reports
- Centralised customer and business data
- Role-based dashboards
- Approval workflows
- Automated notifications
- Excel and PDF reports
- CRM, WhatsApp and accounting integrations
CUSTOM BUSINESS MANAGEMENT SOLUTIONS
CRM and ERP Systems Built Around Your Workflow
Generic software often creates workarounds. A custom CRM or ERP can reflect your actual departments, roles, branches, approvals, reports, documents, customer journeys and growth plans.
CORE CRM & ERP SOLUTIONS
Connected Modules for Complete Business Visibility
01
Custom CRM
Capture, assign, follow up and convert leads with complete communication and activity history.
02
Sales Management
Manage opportunities, quotations, proposals, orders, invoices and sales performance.
03
HR & Employee Management
Manage employees, attendance, leave, payroll inputs, documents, tasks and performance.
04
Inventory & Purchase
Control stock, purchase, vendors, warehouses, movements, reorder levels and approvals.
05
Management Dashboards
View business performance, pending actions, trends, branch summaries and downloadable reports.
CRM & ERP MODULE 01
Lead Capture and Enquiry Management
Capture enquiries from websites, campaigns, social media, WhatsApp, calls, referrals and external platforms in one structured system.
Core Capabilities
- Website lead capture
- Facebook and Instagram lead integration
- WhatsApp lead capture
- Manual lead entry
- Lead source tracking
- Automatic assignment
- Duplicate checking
- Lead status
- Notes and attachments
- Lead history
CRM & ERP MODULE 02
Sales Pipeline Management
Track every opportunity from initial enquiry through qualification, consultation, quotation, negotiation and closure.
Core Capabilities
- Custom pipeline stages
- Opportunity value
- Expected closure date
- Probability
- Sales owner assignment
- Follow-up tasks
- Stage history
- Lost-reason tracking
- Sales forecast
- Pipeline dashboard
CRM & ERP MODULE 03
Lead Scoring and Follow-Up Automation
Prioritise valuable opportunities and automate reminders, communication and escalation according to lead behaviour and business rules.
Core Capabilities
- Rule-based lead scoring
- Source-based scoring
- Activity scoring
- Hot, warm and cold categories
- Automatic reminders
- Overdue alerts
- Email sequences
- WhatsApp follow-up
- Escalation rules
- Management alerts
CRM & ERP MODULE 04
Customer and Communication Management
Maintain a complete customer profile with contacts, conversations, documents, quotations, payments, service history and relationship notes.
Core Capabilities
- Customer profiles
- Multiple contacts
- Communication history
- Email tracking
- WhatsApp communication
- Documents
- Notes
- Tasks and follow-ups
- Service history
- Customer segmentation
CRM & ERP MODULE 05
Proposal, Quotation and Order Management
Convert qualified opportunities into professional proposals, quotations, estimates, orders and approval workflows.
Core Capabilities
- Proposal templates
- Quotation generation
- Product and service pricing
- Taxes and discounts
- Approval workflow
- Version history
- PDF generation
- Customer acceptance
- Order conversion
- Status tracking
CRM & ERP MODULE 06
Employee and HR Management
Centralise employee information, organisational structure, documents, attendance, leave, tasks and performance data.
Core Capabilities
- Employee master
- Departments and designations
- Branch assignment
- Employee documents
- Attendance
- Leave
- Shift management
- Task assignment
- Performance records
- Employee self-service
CRM & ERP MODULE 07
Attendance, Leave and Payroll Inputs
Manage recurring employee data and approvals required for payroll preparation and workforce reporting.
Core Capabilities
- Daily attendance
- Shift allocation
- Overtime
- Leave requests
- Holiday calendar
- Late and absence tracking
- Salary inputs
- Deductions
- Payroll export
- Attendance reports
CRM & ERP MODULE 08
Inventory and Stock Management
Track products, materials, stock movements, warehouses, locations, availability, reorder points and operational consumption.
Core Capabilities
- Product and material master
- Categories and units
- Opening stock
- Stock in and out
- Warehouse management
- Branch stock
- Transfers
- Reorder alerts
- Batch and serial tracking
- Inventory reports
CRM & ERP MODULE 09
Purchase and Vendor Management
Manage suppliers, purchase requests, quotations, approvals, purchase orders, receipts, bills and vendor performance.
Core Capabilities
- Vendor profiles
- Purchase requests
- Vendor quotations
- Comparison statements
- Approval workflow
- Purchase orders
- Goods receipt
- Bills and payments
- Vendor history
- Purchase reports
CRM & ERP MODULE 10
Sales, Invoice and Payment Management
Manage sales orders, invoices, taxes, collections, outstanding amounts and customer payment history.
Core Capabilities
- Sales orders
- Invoice generation
- GST and tax support
- Payment collection
- Receipts
- Outstanding tracking
- Credit limits
- Payment reminders
- Customer statements
- Financial summaries
CRM & ERP MODULE 11
Branch and Multi-Location Management
Operate multiple branches, offices, stores or project locations with controlled visibility and consolidated reporting.
Core Capabilities
- Branch master
- Location-wise users
- Branch-level access
- Branch inventory
- Branch sales
- Branch employees
- Branch reports
- Inter-branch transfers
- Consolidated dashboards
- Head-office control
CRM & ERP MODULE 12
Task, Workflow and Approval Management
Convert internal processes into structured tasks, approvals, assignments, due dates, comments and escalations.
Core Capabilities
- Task creation
- Task assignment
- Due dates
- Status workflow
- Approval stages
- Comments and attachments
- Reopen process
- Escalation
- Notifications
- Activity history
CRM & ERP MODULE 13
Dashboards, Reports and Analytics
Give management clear visibility into leads, sales, employees, inventory, purchase, finance and branch performance.
Core Capabilities
- Executive dashboard
- Sales dashboard
- Lead conversion reports
- Employee reports
- Inventory reports
- Purchase reports
- Outstanding reports
- Branch comparison
- Custom filters
- Excel and PDF export
CRM & ERP MODULE 14
CRM and ERP Integrations
Connect the platform with external CRM, accounting, communication, productivity, payment and automation systems.
Core Capabilities
- Zoho CRM
- Zoho Bigin
- Zoho Books
- Salesforce
- HubSpot
- WhatsApp Cloud API
- Google Sheets
- Gmail
- Microsoft 365
- Payment gateways
- Accounting software
- Make.com
- n8n
- Custom APIs
BUSINESS BENEFITS
Why Businesses Invest in Custom CRM and ERP Solutions
01
Centralised Information
Replace scattered spreadsheets, messages and disconnected tools with one structured business platform.
02
Faster Follow-Up
Automated tasks, reminders and communication reduce missed opportunities and delayed actions.
03
Better Accountability
Assignments, approvals, activity history and audit trails show who performed each action.
04
Management Visibility
Dashboards and reports reveal pipeline, performance, stock, payments and pending work.
05
Scalable Operations
Add users, branches, modules, integrations and workflows as the organisation grows.
06
Improved Customer Experience
Faster response, accurate information, consistent communication and better service history.
SECURITY, PERMISSIONS & AUDIT
Control Who Can View, Edit, Approve, Download and Export
CRM and ERP platforms often contain sensitive customer, employee, financial and operational information. Access controls and audit requirements are planned during discovery.
Possible Controls
- Role-based access control
- Branch and department restrictions
- Client and customer restrictions
- Approval permissions
- Download controls
- Secure authentication
- Session management
- Activity logs
- Audit trails
- Backups and recovery
CRM & ERP MODULE 15
Data Import and Migration
Move existing customer, employee, product, stock, transaction and historical information into the new platform with validation and correction controls.
Core Capabilities
- Excel import
- CSV import
- Google Sheets import
- Database migration
- Customer migration
- Employee migration
- Product and stock migration
- Duplicate validation
- Error reports
- Import history
CRM & ERP IMPLEMENTATION PROCESS
A Structured Path from Workflow Study to Production
01
Discovery & Workflow Study
Understand departments, users, processes, pain points, reports, integrations and priorities.
02
Scope & Architecture
Define modules, roles, database, APIs, environments, milestones and phased delivery.
03
UI/UX & Prototype
Design dashboards, navigation, forms, tables, reports and key workflows before development.
04
Development & Integration
Build modules, permissions, automation, reports, documents and external integrations.
05
Testing & UAT
Validate features, permissions, data, reports, security, performance and real business scenarios.
06
Deployment & Support
Configure production, migrate data, train users, document the system and provide maintenance.
INDUSTRY CRM & ERP SOLUTIONS
Business Management Platforms for Different Industries
01
Real Estate
Leads, projects, properties, site visits, bookings, brokers, payment schedules and customer communication.
02
Healthcare
Patients, appointments, services, packages, billing, inventory, follow-up and branch operations.
03
Manufacturing
Purchase, vendors, materials, stock, production inputs, sales, invoices and management reports.
04
Retail & E-commerce
Customers, products, inventory, orders, payments, returns, branches and loyalty workflows.
05
Professional Services
Leads, proposals, projects, tasks, timesheets, invoices, documents and client communication.
06
Education
Enquiries, admissions, students, fees, courses, attendance, assessments and communication.
07
Hospitality
Bookings, guests, services, payments, vendors, stock, branches and customer follow-up.
08
Finance & Loans
Leads, eligibility, documents, verification, applications, status, payments and reports.
TECHNOLOGY CAPABILITIES
Technology Selected for Security, Scale and Long-Term Maintenance
The final stack depends on business complexity, users, integrations, data volume, performance, hosting, budget and long-term support requirements.
Platforms & Technologies
- React and Vue.js
- PHP and Laravel
- Node.js
- .NET and ASP.NET Core
- Java and Spring Boot
- MySQL and PostgreSQL
- Microsoft SQL Server
- REST APIs
- Zoho integrations
- WhatsApp Cloud API
- Make.com and n8n
- AWS, Azure and VPS hosting
CRM & ERP MODULE 16
CRM & ERP Maintenance and Support
Ongoing support keeps the system reliable, secure and aligned with changing business processes, users, integrations and reporting requirements.
Core Capabilities
- Bug fixing
- Performance optimisation
- Security updates
- Backup verification
- Database maintenance
- API monitoring
- User support
- Report changes
- Workflow adjustments
- New feature development
- Annual maintenance contracts
WHY CHOOSE MEDIA TIGERS?
CRM and ERP Development with Business, Design and Integration Expertise
01
Business Workflow Understanding
We focus on how departments, users, approvals, data and reports actually work.
02
Custom Module Development
The system is structured around your organisation instead of forcing generic workflows.
03
Design and Engineering Together
UI/UX, backend, APIs, dashboards, reports and automation are planned as one product.
04
Integration Capability
Connect CRM, WhatsApp, email, payments, accounting, spreadsheets and external software.
05
Transparent Phased Delivery
Modules, milestones, reviews, testing and approvals are clearly organised.
06
Long-Term Support
Maintenance, enhancements, integrations, performance and user support remain available after launch.
CRM & ERP DEVELOPMENT ENQUIRY
Tell Us About Your Business Workflow
Share your departments, users, existing tools, required modules, reports, integrations, branches, timeline and budget. We will review the requirement and suggest a practical implementation approach.
Recommended Enquiry Fields
- Name
- Company name
- Mobile number
- Industry
- Current CRM or ERP
- Expected users
- Branches and locations
- Required user roles
- Required CRM modules
- Required ERP modules
- Existing data and migration
- Integrations
- Reports and dashboards
- Expected timeline
- Estimated budget
- Requirement document upload
FREQUENTLY ASKED QUESTIONS
Common Questions About CRM and ERP Development
What is the difference between CRM and ERP?
CRM focuses mainly on leads, sales, customers and communication. ERP connects broader business operations such as employees, inventory, purchase, finance, branches and reporting.
How much does a custom CRM or ERP cost?
Cost depends on modules, users, roles, branches, workflows, reports, integrations, data migration, security and delivery phases.
Can you customise an existing CRM such as Zoho?
Yes. We can configure and integrate Zoho CRM, Zoho Bigin, Zoho Books and related workflows where they fit the requirement.
Can CRM leads come from Facebook and WhatsApp?
Yes. Leads can be captured from websites, Facebook campaigns, WhatsApp and other platforms through supported integrations and APIs.
Can the ERP support multiple branches?
Yes. Branch-level users, permissions, inventory, sales, employees and reports can be configured with consolidated head-office visibility.
Can existing Excel data be imported?
Yes. Customer, employee, product, stock and transaction data can be imported using validated templates or migration processes.
Can the system generate Excel and PDF reports?
Yes. Reports, quotations, invoices, statements, registers and management summaries can be generated in Excel and PDF formats.
Do you provide maintenance after deployment?
Yes. Support can include monitoring, backups, bug fixing, security, API maintenance, reports, workflow adjustments and new features.
BUILD A CONNECTED BUSINESS PLATFORM
Bring Leads, Customers, Employees, Inventory and Reports into One System
Whether you need a focused CRM, a multi-module ERP, Zoho integration, branch management, HR, inventory, sales automation or a complete business platform, Media Tigers can help you plan and develop the right solution.